Delivery Policy – JAIS

Last Updated: August 10, 2025

 

1. Delivery Areas

 

JAIS ships its products worldwide. Orders are processed and shipped to the address provided by the customer at the time of purchase.

Deliveries to P.O. boxes are not guaranteed and require prior confirmation from our customer service team.

 

2. Processing Times

 

Orders are prepared and shipped within an average of 1 to 3 business days after payment has been received.

During peak demand periods or collection launches, this timeframe may be slightly extended.

 

3. Delivery Times

 

Delivery times vary depending on the destination and the chosen shipping method.

For reference:

 

• Europe: 3 to 7 business days

• International outside Europe: 5 to 15 business days

  These timeframes are provided for information purposes only and may vary in case of exceptional circumstances or events beyond our control.

 

4. Shipping Fees

 

Shipping fees are automatically calculated at checkout based on weight, destination, and the selected shipping method.

They are displayed before payment and appear in the order summary.

 

5. Order Tracking

 

Once the package has been shipped, an email containing a tracking number will be sent to the customer. This number allows the shipment to be tracked on the carrier’s website.

 

6. Delivery Delays and Issues

 

JAIS cannot be held responsible for delays caused by the carrier or external events such as strikes, customs delays, or weather conditions.

In case of delivery issues, customers are invited to contact us at jais.store.info@gmail.com.

 

7. Damaged or Lost Parcels

 

If a parcel is delivered damaged, it is recommended to refuse it and inform us immediately.

In the event of a loss confirmed by the carrier, JAIS will offer either a replacement shipment or a refund.